FAQ

What do I do if meter, meter can or meter lid is damaged or missing?

RWD #2 will maintain, service, or replace meters, meter cans or meter lids due to normal wear and tear.

Replacement charges will be applied to customer’s account for repeated damages to meters, meter cans or meter lids due to irresponsible actions.

Why does my water appear milky or cloudy?

A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.

Why does my water have a chlorine taste (or smell)?

Your water is disinfected to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before drinking.

What causes some water to be discolored?

Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that your please report any instances of discolored water so that we may investigate.

Is bottled water higher quality than tap water?

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal at costs of 1,000 times less than bottled water.

Why do our employees open fire hydrants?

We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.

Why is there dirt or sand in my water?

Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sane in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.

Why do backflow prevention devices have to be tested annually?

State and Federal regulations require District to prevent contamination of the public water supply. In order to comply with these regulations we require annual testing of all backflow devices.

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

 

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.