FAQ

What do I do if meter, meter can or meter lid is damaged or missing?

RWD #2 will maintain, service, or replace meters, meter cans or meter lids due to normal wear and tear.

Replacement charges will be applied to customer’s account for repeated damages to meters, meter cans or meter lids due to irresponsible actions.

Why does my water appear milky or cloudy?

A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.

Why does my water have a chlorine taste (or smell)?

Your water is disinfected to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before drinking.

What causes some water to be discolored?

Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that your please report any instances of discolored water so that we may investigate.

Is bottled water higher quality than tap water?

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal at costs of 1,000 times less than bottled water.

Why do our employees open fire hydrants?

We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.

Why is there dirt or sand in my water?

Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sane in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.

Why do backflow prevention devices have to be tested annually?

State and Federal regulations require District to prevent contamination of the public water supply. In order to comply with these regulations we require annual testing of all backflow devices.

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.